The Power Of Thank You

Post written by Jason Forge, Insurance Agent | Avid Golfer | Service Above Self | Family Man

Have you ever wondered why people are always so willing to tell a thousand people about bad customer experiences they have but may only tell a few about the good experiences?

Full disclosure: I’m one of those people.

In a world where quality customer service isn’t as easy to find as it used to be, I wanted to share a story from one of my customers, and the subsequent Thank You letter I received in the mail. It really touched me and was a nice reminder that I’m doing what I’m meant to do.

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Association Health Plans: Krueger & James Lands Strategic Partnership

Post written by Jason Forge, Insurance Agent | Avid Golfer | Service Above Self | Family Man

Krueger & James is proud to announce a new Association Health Plan partnership with Land Improvement Contractors of America (LICA).

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The Question We Get All The Time: Am I Covered?

Post written by Scott Pearson, Sales Manager at Krueger & James Insurance  

Nothing makes my stomach ball up into a knot more than having to have to tell someone their loss may not be covered. Insurance isn’t a maintenance plan for your home furnace or AC unit.

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It’s March Madness At Krueger & James!

K&JTrophyPost written by Brad James, Customer Service Representative 

The Madness of March has arrived at Krueger & James on two fronts:

  1. Basketball Madness –It’s during this time we frantically watch and update our brackets, trying to figure out which 12 seeds are going to knock off 5 seeds and if a 16 seed will finally beat a 1 seed for the first time. Going from 66 teams down to the National Champion, the winner in our office gets a small yet satisfying award (that of course comes with bragging rights).
  2. Office Madness –It’s also during this time we spend a lot of time with our customers reviewing their needs and renewing their policies. March and April are very of our busiest times of the year, and we’re all winners is knowing we’re providing our customers quality service and peace of mind.

Whether on the phone, checking email, or updating our brackets, we’re always available to assist.

Ok, now for the big question. Can anyone beat Kentucky?

Everyone Needs Insurance….But Why?

Post written by Knicki Fijal, Account Executive – Personal Lines

I’ve been working as an account manager in the personal lines department of Krueger & James Insurance Agency for a little over 2 years. Learning, growing and training has always been the foundation for our agency.

So when I was recently offered the opportunity to go to a customer service/sales training in Iowa, with Nationwide Insurance, I was excited. I’ve learned so much over the past two years and I’m eager to train and learn more. 

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