Post written by Jason Forge, Insurance Agent | Avid Golfer | Service Above Self | Family Man
Have you ever wondered why people are always so willing to tell a thousand people about bad customer experiences they have but may only tell a few about the good experiences?
Full disclosure: I’m one of those people.
In a world where quality customer service isn’t as easy to find as it used to be, I wanted to share a story from one of my customers, and the subsequent Thank You letter I received in the mail. It really touched me and was a nice reminder that I’m doing what I’m meant to do.